Faqs

What is WhiteCub?

WhiteCub is India’s 1st dedicated Vegan Foods brand. We provide a vast range of vegan products eg. ice creams, butter, curd, buttermylk etc.

Can I call and place an order?

Yes, you can call and whatsapp at this number – 9818699795 and place your order.

Do you provide sugar-free options?

Yes, we provide sugar-free options. Our sugar-free options include date-sweetened Forest Bathing and Choco Heaven and stevia-sweetened Coffee Express, Berry Punch, Magic of Chocolate icecreams and Kesariya Lassi.

Can I place an order with COD?

You can place an order by COD only in Gurgaon and Delhi.

Do you provide dairy alternatives?

Yes, we provide dairy alternatives such as Ice – Cream, Curd, Butter, Berryogurt, Buttermylk and Kesariya Lassi.

Are WhiteCub products gluten-free?

All of our products except Red Velvet Cake, Oreo Valley, Funsticks, Mocha Choco Bites and Nutty Delight are gluten-free.

What are the areas where we deliver?

We do home deliveries  inDelhi and Gurugram. However, Zomato and Swiggy also deliver our products inNoida, Malviya Nagar ,Janakpuri, Faridabad and Gurgaon.

Where else do you have your products available?

Our products are also available in Mumbai, Bangalore, Pune, Chennai, Coimbatore, Hyderabad and Kolkata. 

Where are your parlours located?

1) Club Patio -South City I

2) South Patio-South City II 

3) Namaste Dwaar on Mansurpur NH-58

What is the expected time of delivery?

We usually deliver on the same day in Gurugram. For Delhi, we usually deliver the products on the next day if the order is placed after 12PM .

What are the different options for payment?

You can pay us via Cash on delivery or UPI.

Which ice cream contains almond mylk?

Forest Bathing, Almond Coffee Bite, Sinful Chocolate and Choco Hazel Swirls ice creams 

Which of your products contains nuts?

Peanut Buttermylk, Indian Wedding, ButterScotch, Almond  Coffee Bite, Forest Bathing, Sinful Chocolate and Choco Hazel Swirls 

How can I place the order?

You can place the order by Zomato and Swiggy or directly shop from our websitewww.whitecub.in

Do you have any offers going on?

We usually run offers on our website.

What is the shelf life of our products?

Yogurts-20days, Curd-1 Month, Ice creams- 6 months to Butter–9 Months from the manufacturing date.

Can a diabetic person eat our products?

Yes, a person who is diabetic can consume our products as we have sugar-free options for you. 

How much time will it take for the refund to process?

It may take 7-10 business days to process the refund. We wish we could get this done earlier but this involves our payment partners. However we will definitely try our best to get this faster for you.

What are your Shipping charges?

We have a Free Delivery at a billing amount of Rs.800 and beyond. A delivery charge of Rs.50 is charged  at a billing amount between Rs.350-Rs.799. Delivery charges of Rs.120 are levied at a billing amount of Rs.349 and lesser.

Can I cancel my order ?

Sincere apologies, we won’t be able to cancel the order once it has been placed. 

What are the Soy free options available with you ?

Almond Coffee Bite, Hazel and Chocolate, Sinful Chocolate ice-creams and all of our popsicles are Soy free.

Peanut Masala Butter Mylk, Mango Mania and Berry times yogurts are also soy free.

How do I know if my order has been confirmed?

Once the order has been placed from the WhiteCub website there is an email which gets sent to you on your registered email id. If you place your order through phone or whatsapp, the CRM executive will send a whatsapp confirmation.

What is the amount limit for COD orders?

Any order of billing amount Rs.799 and lesser can be placed on COD and above that has to be paid by online.

Can one place the curd in freezer?

A) No,WhiteCub curds should never be kept in the freezer.

What is the best way to keep WhiteCub curd at home?

A) Ideally,it should remain in the refrigerator.If one wants to eat it at room temperature,one may leave it outside for as long as an hour or so.

Damaged products are delivered. What should I do?

Damaged products can be replaced or refunded if notified within 24 hours with attached pictures.

How can I cancel my order?

Orders can be canceled within 1 hour, and refunds will be processed within 10 working days.